How Can We Help Today?
Owned and operated by Timeless Backyard, we are happy to assist with any question about your outdoor living space.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and link. You can use that link to follow your gazebo, fire pit, or furniture set every step of the way.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not quite right for your backyard, please refer to our Return Policy page for complete details on how to start the process.
Can I exchange an item for a different style or size?
We are happy to help with exchanges within our return window. Contact our team with your order number and the item you would like instead, and we will walk you through the next steps.
How do I choose the right gazebo or patio furniture set for my space?
Start by measuring your outdoor area and considering how you plan to use the space, whether for dining, lounging, or entertaining. Our team can help recommend the right size, material, and configuration to complement your backyard layout.
What materials are your outdoor products made from?
Our collections feature weather-resistant materials designed for lasting outdoor use, including powder-coated steel, rust-resistant aluminum, and durable all-weather wicker. Each product page includes detailed material and care specifications.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our team aims to answer every inquiry within 24 hours during business days.
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Your personal and payment information is protected with industry-standard encryption at every step.
Crafted to Last
Every gazebo, fire pit, and furniture set is built with durable, weather-resistant materials for seasons of enjoyment.
30-Day Returns
Not the perfect fit for your backyard? Our return policy makes it easy to find the right solution.
